Privacy information

Privacy at zodiaccasinogb.co.uk

At zodiaccasinogb.co.uk, this page explains Zodiac Casino's handling of player information. For questions about this page, contact zodiaccasinogb.co.uk at [email protected]. The casino data practices described here apply to Zodiac Casino accounts.

Information and its uses

Zodiac Casino collects information during registration, account activity, payments and conversations with support. This can include names, birth details, contact information, identity documents, usernames, payment details and records of deposits, withdrawals and wagers. Correspondence with support may also form part of the account record.

Zodiac Casino uses information to administer accounts, process transactions, verify age and identity, provide support and meet regulatory duties. Its stated grounds for processing include contractual necessity, legal obligations, consent and legitimate interests. Other purposes include fraud prevention, personalisation, marketing, automated profiling and improvements to artificial intelligence systems.

Sharing and protection

Zodiac Casino may use outside providers for payments, customer service, technology, marketing and analysis. Information may also be disclosed during a business sale, to meet legal duties or to protect rights and services.

For transfers beyond the European Economic Area, Zodiac Casino describes either adequate legal protection in the destination or alternative safeguards. Its protective measures include encryption, tokenisation, passwords and restrictions on staff access to account information.

Keeping account records

Zodiac Casino retains information while a business or legal need remains, then deletes it securely or anonymises it where appropriate. Some records can be kept indefinitely for self-exclusion, responsible gambling or anti-money-laundering obligations.

Verification documents are normally retained for five years after account closure. A regulatory requirement can extend that period. Closing an account therefore does not necessarily mean immediate deletion of its records.

Requests and marketing choices

Players can ask Zodiac Casino for access to personal information or copies of it, corrections, deletion or restrictions on processing. Objections and withdrawal of consent are also available, subject to applicable requirements. These rights have limits where record retention or other legal duties apply.

Zodiac Casino allows up to 30 days to process a request and may charge an administrative fee for clearly excessive or unfounded requests. Marketing preferences can be changed through casino support or unsubscribe instructions. Changes may need up to 48 hours, and essential account messages can continue after marketing is stopped.

An unresolved privacy complaint can be taken to the relevant supervisory authority in the player's country.