Terms and conditions
Terms at zodiaccasinogb.co.uk
At zodiaccasinogb.co.uk, this page sets out the main Zodiac Casino conditions covering casino accounts, payments and play. Questions about content on zodiaccasinogb.co.uk can be sent to [email protected]. The account rules below belong to Zodiac Casino.
Eligibility and licensing
Zodiac Casino tells visitors from the UK that access is restricted to residents of Ontario, Canada. Players remain responsible for whether gambling is lawful where they live or play. Zodiac Casino requires players to meet its minimum age threshold of 18 and any higher local age requirement. Age checks can take place during the account relationship. Zodiac Casino closes underage accounts and forfeits any winnings to the Kahnawake Gaming Commission.
Fresh Horizons Limited manages the Zodiac Casino brand. Zodiac Casino holds licence 00972 from Canada's Kahnawake Gaming Commission.
Acceptance and changes
Using Zodiac Casino or opening an account signifies acceptance of its conditions. Zodiac Casino may amend or remove provisions without advance notice, and continued use after a change means accepting the revised conditions. Where a translation differs from the English terms, the English wording takes precedence.
An account and a deposit are required to use Zodiac Casino's service. Registration information must be complete and accurate. Changes to personal or contact details should be reported to casino support so that the account information remains current.
Account access and security
Zodiac Casino permits one account per player. Multiple accounts can be suspended, and associated winnings may be confiscated. Repeated use of the sign-up bonus is prohibited. Players must keep their login credentials private and report suspected unauthorised access immediately. Disclosing login details to someone else can lead to account suspension or closure without a refund.
Zodiac Casino does not permit money transfers between player accounts. A payment account belonging to someone other than the player can result in suspension. Players wishing to close their casino account must contact the casino's support centre.
Identity and payment checks
Zodiac Casino may request verification following a deposit, ahead of a withdrawal or at another point during account use. Documents can include a passport, driving licence or government identity card, evidence of payment account ownership and a recent bank statement or utility bill confirming residence. Address evidence must be no more than three months old.
Copies must be readable, and Zodiac Casino may require notarisation or further information. Checks can also cover the origin of funds and wealth. A withdrawal can remain unprocessed until identity checks are complete. False documents may lead to account termination or a failed withdrawal. If identity cannot be established, Zodiac Casino may freeze the account and withhold payment.
Deposits and withdrawals
Zodiac Casino does not impose a deposit fee, although payment providers may charge separately. Sufficient funds must be available both when a deposit is requested and when it is debited. Otherwise, Zodiac Casino may reject deposits, void winnings and confiscate balances.
Withdrawal limits can depend on the country and payment method, with limits applying to individual transactions and daily, weekly or monthly totals. Zodiac Casino holds withdrawals pending for 48 hours before processing on the next business day. Verification can extend that process. Once funds are released, arrival depends on the payment provider and bank.
Withdrawals are returned to payment accounts previously used for deposits. Where applicable, recent deposits are refunded first, with excess winnings sent through the player's selected payment method. Some processors do not support card refunds. Zodiac Casino pays no interest on account balances or pending withdrawals.
Bonus balances and wagering
Zodiac Casino credits promotional money as bonus funds rather than immediately withdrawable cash. The account total combines cash and bonus balances. Bonus money can be wagered but cannot be withdrawn directly.
Bonuses attached to the first two deposits require 200 times play-through before conversion to cash. From the third deposit, the requirement is 30 times. Game contributions differ. Slots contribute 100%, while table games, live casino games, parlour games and other game categories contribute 2%. Two games contribute nothing and generate no loyalty points. These are All Aces Video Poker and the slot Flippin' Awesome Shields of Asgard.
For the first two deposits, withdrawing cash forfeits remaining bonuses, including amounts not yet credited. Zodiac Casino treats a single wager reaching 25% of the bonus amount as irregular play before wagering is complete. For roulette, the wager includes all chips placed for that spin. Irregular play may result in withheld withdrawals and confiscated winnings.
Inactive accounts and disputed play
Zodiac Casino determines when an account becomes dormant. Balances may then be removed within a period of up to 60 days. Bonus money is forfeited, while cash can be restored on request after successful security checks.
Zodiac Casino can void play and payments affected by a malfunction. Fraud can lead to confiscated balances and indefinite account suspension.
Complaints
Zodiac Casino's support centre receives account complaints and disputes. A claim must be raised within six months of the event. Unresolved disputes are referred to eCogra for alternative dispute resolution, with its decision treated as final. Players may also submit a complaint directly to the Kahnawake Gaming Commission.